Terms & Conditions

Our Responsibility

Our policy is one of continuous improvement and we reserve the right to change specifications to our products or services without notice. All goods are subject to availability.

Your Responsibility

You are responsible for deciding on the suitability of the goods offered for any particular application. We do not supply any goods on a trial basis.

Prices & Payment

All prices are inclusive of VAT @ 5% for domestic fuel and 20% for non-domestic use.

Payment is due on or prior to delivery unless by prior arrangement with the Directors.

All goods remain the property of PLQ Pellets Ltd until paid for in full.

PLQ Pellets Ltd reserves the right to change the advertised price before you place an order. Deliveries are made Monday to Friday between 08.30 and 17.00, and will normally take between 3 and 5 working days.

We accept all major Credit & Debit card payments.

Deliveries & Shipping

Delivery charges will be subject to post code quotation.

Deliveries are made tailboard to site (i.e to point of vehicular access) but not locations within. You must make sure that you have adequate provision and personnel to receive goods once off-loaded from the vehicle as the driver is under no further obligation from that point.

You must make sure that you have checked all details thoroughly and have adequate access for the goods being delivered, particularly large and bulky items.

All deliveries must be signed for.

Should you fail to take delivery at the appointed address and time, goods may be returned to our warehouse or supplier. The costs incurred where goods are returned in relation to failed delivery attempts shall be passed on to you, the customer.

Next day delivery, specific day or time deliveries are also available - please contact us for more information and costs.

Risk of loss or damage to the goods will pass to you upon delivery. Claims for damage of the goods must be noted at the time of delivery, and noted to PLQ Pellets Ltd in writing within 24 hours of delivery to you.

Deliveries to Wales, Devon, Cornwall and Scottish postcodes KW, PA and PH attract an extra £10 delivery fee.


Under the Distance Selling Regulations 2000 (DSR2000) you have the right to return your goods, provided you do so at your own cost and within 7 working days from the day after you received and signed for the goods.

Goods returned will only be accepted by PLQ Pellets Ltd provided that they are returned unused, in perfect condition and in their original packaging.

The customer must arrange insurance with the carrier when returning goods to cover possible damage or loss in transit for the full value of the item.

You will be refunded or credited within 30 days for goods returned under the above terms.

Where applicable carriage or postal charges are not refunded in the event of a customer returning goods under our 7 or 30 day return policies.


PLQ Pellets Ltd accepts no liability of whatever nature arising as a result of any representations, breach of contract, late delivery of product, negligence or otherwise including but not limited to any liability for death or personal injury caused by PLQ Pellets Ltd negligence.

All conditions, warranties, guarantees and representations, expressed or implied, by statute, common law or otherwise in relation to the goods (other than any liability which PLQ Pellets Ltd is not permitted by law to exclude or restrict) are hereby excluded.

PLQ Pellets Ltd may at its absolute discretion decline to accept orders or to offer credit terms.

All errors and omissions excepted.

All trademarks acknowledged.

Data Protection

Under the Data Protection Act 1998, we have a legal duty to protect any personal information we collect from you.

  • We will only use personal information you supply to us for the reason that you provided it for
  • We will only hold your information for as long as necessary to fulfil that purpose
  • We will not pass your information to any other parties unless this is made clear to you at the time you supplied it
  • All employees and contractors who have access to your personal data or are associated with the handling of that data are obliged to respect your confidentiality


Placing an order constitutes acceptance of the above terms & conditions.

Need Some Help?

Email us at info@plqpellets.co.uk or call us on 01772 825 560

Delivery throughout the UK
Wood pellets... Wood Pellets For Horse Bedding... Wood briquettes...


“Canterbury Horse rescue deal with many different equines and choosing the right bedding for all can be a problem.

Using PLQ Pellets , we have happy horses, happy staff and volunteers and more time on our hands to give attention to the horses and ponies in our care.

PLQ Pellets are helpful and friendly and we wouldn’t be without it or their company”.

Stella, Canterbury Horse Rescue

Pellets conform to the European Standard
Secure payments via PayPal Accepted payment cards


“I have been using wood pellet cat litter from PLQ Pellets for a few weeks now and it’s brilliant.

The cats love it, and it stays smelling fresh, not that horrible smell we used to have lingering!

I found the company extremely friendly and the service was excellent. I would definitely recommend them”.

Lisa, Durham