Privacy Policy

Our Practices

PLQ Pellets Ltd. This privacy policy sets out how we will process and use any personal data that you provide to us, or that we may collect as a result of visiting Please read the following information to understand our practices with regards to your personal data and how we will treat it.

For the purposes of the Data Protection Act 1998, the identity of our data controller shall be available upon enquiry by emailing us at

Information We May Collect From You

We may collect and process the following data about you:

  • Any information that you provide by filling in forms on our site. This includes provided information at the time of registering to use our site, posting material, requesting further services or subscribing to any service offered by us on the site. We might also request further information and if you should report a problem with our site
  • We may keep a record of any correspondence if you should contact us
  • Details of the resources you access and of your visits to our site
  • Details of transactions you may carry out through our site and of the completion of your orders

IP Addresses & Cookies

We may collect information about your computer; this is statistical data concerning your browsing actions and does not identify you individually. This information includes your IP address where available, operating system and browser type, for system administration and to report collective information to our advertisers.

We may also collect information about your general internet usage using cookie files stored on the hard drive of all computers. The cookies contain valuable information that is transferred to your computers hard drive. In collecting this information we are able to improve our site and deliver a better and more personalised service.

You can refuse to accept cookies but note that in doing this you may be unable to access certain parts of our site. You can do this by activating the setting on your browser which allows you to refuse the setting.

Where We Strore Your Personal Data

Any data that we collect from you may be stored at, and transferred to, a destination outside the European Economic Area (EEA). This data may also be processed by staff that operates outside the EEA working us or one of our suppliers.

In submitting your personal data, you agree to such a transfer and the storing and processing of this data.

To ensure that your data is treated securely and in accordance with this privacy policy we will endeavour to take all reasonable necessary steps in protecting your privacy.

We will do our best to protect your personal data, unfortunately, the transmission of information over the internet is not entirely secure and we cannot guarantee the security of data transmitted to our sites.

Any transmission of data is at your own risk.

What The Information Is Used For

We use the information held about you in the following ways:

  • To notify you of any changes to our service
  • To ensure that the content of our site is presented in the most effective manner for you and your computer
  • Where you have consented to be contacted, to provide you with the information, products and services requested from us or in the event that we feel will be of interest to you
  • To allow you to participate in interactive features of our service, should you choose to do so
  • In allowing ourselves to carry out our obligations concerning any contracts entered into between you and us

We may also use your data to inform you and provide information on goods and services that may be of interest to you. We may also permit selected third parties to use your data for the same reason.

If you do not want your data used in this way or passed onto third parties for marketing purposes please tick the relevant box on the form in which we collect your data.

Disclosure Of Your Information

As defined in section 736 of the UK Companies Act 1985 we may disclose your personal information to any member of our group. These include our subsidiaries, our ultimate holding company and its subsidiaries.

We may disclose your personal information to third parties:

  • To the prospective buyer or seller of any business or assets in the event that we sell or buy
  • If we are under a duty to comply with any legal obligation to disclose or share your personal data. To protect the rights, property and safety of our customers or others, or to enforce our terms of use for the site. For the purposes of fraud protection and credit risk reduction this may include exchanging information with other companies and organisations

Third Party Websites

From time to time our site may contain links to and from the websites of our partner networks, advertisers and affiliates.

If you visit any of these sites please note that they have their own privacy policies and you should check these before submitting any personal data. We cannot accept any responsibility or liability for these policies.

Access To Information

In accordance with the Act you can exercise the right to access any information we hold about you. Any request may be subject to a fee of £30.00 in order to meet our costs in providing any details of the information we may hold about you.

Changes To Our Privacy Policy

We will where appropriate notify you by email of any changes made to our privacy policy and these changes will also be posted on this page.

Contact Us

Any questions, comments or requests regarding this Privacy Policy and should be emailed to

Need Some Help?

Email us at or call us on 01772 825 560

Delivery throughout the UK
Wood pellets... Wood Pellets For Horse Bedding... Wood briquettes...


“Canterbury Horse rescue deal with many different equines and choosing the right bedding for all can be a problem.

Using PLQ Pellets , we have happy horses, happy staff and volunteers and more time on our hands to give attention to the horses and ponies in our care.

PLQ Pellets are helpful and friendly and we wouldn’t be without it or their company”.

Stella, Canterbury Horse Rescue

Pellets conform to the European Standard
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“I have been using wood pellet cat litter from PLQ Pellets for a few weeks now and it’s brilliant.

The cats love it, and it stays smelling fresh, not that horrible smell we used to have lingering!

I found the company extremely friendly and the service was excellent. I would definitely recommend them”.

Lisa, Durham